A comparative review of information contained in the main claim file, as well as numerous sub-files, electronic information banks, other such transcripts and recordings has, in the opinion of numerous reviewers, uncovered a substantial amount of indisputable evidence exposing wide spread practices of Board Officers which can only be described as an inexcusable abuse of authority, complete disregard for the Workers’ Compensation Act, WCB Policy and Procedures, the Freedom of Information and Protection of Privacy Act, and a claimants rights to natural justice.

These incidences of abuses include:

* Falsification of claim file information, including memo’s, medical reports, evaluation reports, through to decision letters.

* Manipulation of file information intended to deliberately promote misinterpretation of the facts.

* Minimising or omitting information supportive of benefit entitlement.

* Removal of supportive information from the claim file.

* Promotion of interpretative information intended to promote or support disentitlement.

* Lying to claimants with the intention of misleading them as to the appropriate steps to take in the management of their claim file.

* Lying to claimants to cover-up illegal or inappropriate claim file activity.

* The creation and maintenance of information held apart from the claim file used in the decision making process, not normally made available to a claimant and in direct contravention of section 99.30 of the Workers’ Compensation Board Rehabilitation and Claims Services Manual.

* The display of total incompetence and/or complete lack of the appropriate overall knowledge necessary for a Board Officer to properly perform their duties.

* An ignorance of the facts specific to the creation of documentation or the rendering of a decision.

* The admission of the use of the appeals process as a means of work load relief.

* The influencing of the adjudication process by Board officers specifically prohibited under Policy and Procedures and/or the Act.

* The destruction of file information specifically prohibited under Policy and Procedures and/or the Act.

* The practice of file transferring and juggling of staff to avoid responsibility for claim file activity and/or prior commitment to claims management.

* Failure to adhere to file handling and tracking policy, affecting information security and access.

* Failure to provide complete and/or timely access to claim file information restricting the claimants ability to appropriately prepare for the appeals process.

* The misuse of other regulatory Acts to avoid exposure of abuses, intervention by outside regulatory bodies, and access to evidence.